Terms and conditions
These terms and conditions (the “Terms”) govern the relationship between the seller — NATURA TERAPI DOO Skopje, EMBS 7368267 (the “Seller” / “we”) — and the users/buyers (“you”) of the online store at www.naturatherapy.mk (the “Site”).
By accessing the Site and/or placing an order, you confirm that you have read, understood and accept these Terms, as well as the Personal Data Protection Policy and the Cookie Policy.
Last updated: June 2026
1. General provisions
The Seller offers food supplements and related products at a distance through electronic commerce in the territory of the Republic of North Macedonia. The Terms apply in accordance with the Law on Consumer Protection, the Law on Obligations, the regulations on electronic commerce and other applicable regulations in North Macedonia.
The Seller may amend the Terms; the amended version applies from its publication on the Site. For orders already placed, the Terms in effect at the time the order was submitted apply.
2. Orders
The order is submitted through the Site by filling in the required fields (personal data, contact, delivery address) and confirming the order. The order is considered accepted when we confirm it (electronically and/or by processing it for shipment). We reserve the right to refuse an order in the event of an obvious price error, product unavailability, suspected abuse or inability to deliver to the given address.
Prices on the Site are expressed in Macedonian denars (MKD), including VAT, unless otherwise stated. If there is a discrepancy between the displayed price and the actual price, we will contact you before processing the order; if you do not agree, the order is canceled at no cost to you.
3. Payment
We offer cash on delivery (cash when you receive the parcel). The amount due is paid to the courier on receipt. Other payment methods (bank transfer, card) may be offered additionally, if they are enabled on the Site, and will be clearly marked at checkout.
If payment is not made on receipt (refusal of the parcel without justified grounds), the Seller may recover the reasonable costs in accordance with the applicable regulations and these Terms.
4. Delivery
Deliveries are made within the territory of the Republic of North Macedonia, via Mex Post, to the address you provide. Standard delivery time: 1–3 business days from order confirmation, except in extraordinary circumstances (force majeure, inaccessible address, high order volume).
Free delivery on orders over 1,800 MKD. For orders below this threshold, a courier fee applies, which is shown before you confirm the order. More details: the Delivery & returns page.
5. Products — food supplements
All products offered on the Site are food supplements and are not medicines. They do not replace a varied and balanced diet and a healthy lifestyle. The information on the Site is for informational purposes only and does not constitute medical advice, diagnosis or therapy. Before use, especially if you are pregnant, breastfeeding, taking medicines or have a health condition, consult a doctor or pharmacist.
The products should be used according to the instructions on the packaging. The Seller is not liable for consequences of improper use or of interpreting the information on the Site as a substitute for professional medical advice.
6. Consumer’s right of withdrawal / returns
As a consumer, you have the right to withdraw from a distance contract within 14 days of the day you receive the goods, without giving a reason, in accordance with the Law on Consumer Protection of the Republic of North Macedonia, under the conditions described on the Delivery & returns page (undamaged packaging, salable condition, hygiene restrictions for opened food supplements where applicable).
7. Intellectual property
All content on the Site (texts, photographs, logos, graphics, design, trademarks including NaturaTherapy and related brands) is protected. Copying, distribution or commercial use without the Seller’s prior written consent is prohibited, except where permitted by law.
8. Liability
We strive to keep the information on the Site accurate and up to date. We do not guarantee uninterrupted and error-free operation of the Site. To the extent permitted by law, the Seller’s liability for indirect damage, lost profits or consequences of improper use of the products is limited. Nothing in these Terms limits a consumer’s statutory right that cannot be excluded by contract.
9. Personal data
Personal data is processed in accordance with the Personal Data Protection Policy and the applicable Law on Personal Data Protection of the Republic of North Macedonia.
10. Applicable law and disputes
These Terms and the contracts concluded through the Site are governed by the law of the Republic of North Macedonia. Disputes fall under the jurisdiction of the court with subject-matter jurisdiction in North Macedonia, without prejudice to the consumer’s right to bring proceedings under the consumer protection rules. Consumers may also contact the competent consumer protection authorities in North Macedonia.
11. Contact
NATURA TERAPI DOO Skopje, Vasil Stefanovski St. No. 5, Skopje - Centar
Email: web@naturatherapy.mk
Tel.: +389 70 230 720
