Delivery & returns

We deliver throughout the Republic of North Macedonia and offer a right of return within 14 days, in accordance with the Law on Consumer Protection.

Last updated: June 2026

Delivery

We deliver via Mex Post — to the address you provide at checkout. Standard delivery time: 1–3 business days from order confirmation (except in cases of force majeure, an unreachable address or another objective cause of delay).

Free delivery for orders over 1,800 MKD. Below this threshold a courier fee applies, which is shown before the final confirmation of the order.

When ordering, you must accurately provide: first and last name, phone, city, street and number (and any additional directions for the courier). The buyer is responsible for delays or failed delivery due to inaccurate data.

Payment is made on delivery (cash on receipt), unless another payment method is offered and activated on the Site.

Right of return (14 days)

Under the Law on Consumer Protection of the Republic of North Macedonia, as a consumer you have the right to withdraw from a distance contract within 14 days of the day you received the goods (or the last parcel, if the order comes in several parts), without giving a reason.

To exercise this right, the product must be returned in intact retail packaging, in a condition suitable for resale, with all accompanying materials (instructions, labels), unless otherwise provided by law.

Important for food supplements: for hygiene and safety reasons, products with opened or damaged primary packaging (e.g. opened capsules, powder, bottle) usually cannot be returned, unless the goods are defective or were delivered by mistake. The sealed factory packaging should remain intact.

How to return a product

1. Contact us using the details on the Contact page or at web@naturatherapy.mk and report the return (order number, product, reason if you wish).
2. We will give you return instructions (address and shipping method).
3. Send the product within 14 days of notifying us of the withdrawal, unless we agree otherwise.
4. After receiving and checking the returned goods, we refund the amount paid (including the standard delivery price of the original order, if applicable by law) in the manner of your choice / in a manner comparable to the payment, within the legally prescribed period.

The costs of returning the goods (courier shipment back) are usually borne by the buyer, unless you received a wrong or damaged product — in that case the cost is ours.

Damaged or wrong parcels

If you have received a damaged, defective or wrong product, please contact us within 48 hours of delivery (preferably with photos of the packaging and the product). We will arrange a replacement or refund at our expense, as soon as possible.

Refusing a parcel

If you refuse a parcel without justified grounds (e.g. a change of mind after dispatch without using the 14-day right according to the procedure), we may claim the reasonable costs of delivery and return, in accordance with the applicable regulations.

Contact for delivery and returns

Email: web@naturatherapy.mk

Tel.: +389 70 230 720

Address: Vasil Stefanovski St. No. 5, Skopje - Centar